BrightWave AI - Terms and Conditions

Last updated: August 23rd, 2025

These Terms and Conditions (“Agreement”) govern the use of services provided by BrightWave AI LLC, a Florida limited liability company (“Company,” “we,” “our,” or “us”). By accessing our website, entering into a service agreement, or making payment for services, you (“Client” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Services Provided

BrightWave AI specializes in the provision of AI automation services, workflow optimization, chatbot development, and related consulting services. We do not sell consumer goods or software licenses. All services are provided under a consulting and implementation model.

2. Payment Terms

All invoices are due in advance of service commencement, unless otherwise specified in writing. Payments not received within 10 days of the due date will accrue a late fee of 5% per month on the outstanding balance. BrightWave AI reserves the right to suspend or terminate services until payment is received in full. Client is responsible for any collection costs, including reasonable attorney’s fees, arising from nonpayment.

3. Refunds and Cancellations

All fees paid are non-refundable once services have commenced. In the event of prepayment, cancellations requested in writing prior to commencement of work may be eligible for a refund, less a 10% administrative fee. Ongoing retainers may be cancelled with 30 days’ written notice, but no refunds will be issued for payments already collected.

4. Client Responsibilities

Client agrees to provide timely access to information, systems, and personnel reasonably necessary for the provision of services. Failure to provide required materials or access may delay delivery, for which BrightWave AI bears no liability. Client remains responsible for compliance with all applicable laws, including but not limited to data privacy laws (CCPA, GDPR if applicable, HIPAA if applicable), SMS opt-in regulations, and marketing compliance standards.

5. No Guarantee of Results

BrightWave AI does not warrant or guarantee any particular outcome, financial return, or number of leads, appointments, or sales resulting from services. All projections and case studies are illustrative only. Client assumes full responsibility for business results.

6. Intellectual Property

All intellectual property developed by BrightWave AI during a project (including workflows, automations, and documentation) remains the property of BrightWave AI until payment is received in full. Upon full payment, Client is granted a non-exclusive, non-transferable license to use such deliverables for internal business purposes. BrightWave AI retains the right to use non-sensitive deliverables for portfolio and marketing purposes unless Client provides written objection.

7. Limitation of Liability

To the fullest extent permitted by Florida law, BrightWave AI shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, business interruption, data loss, or reputational harm. In no event shall BrightWave AI’s liability exceed the total fees paid by Client in the three (3) months preceding the claim.

8. Indemnification

Client agrees to indemnify, defend, and hold harmless BrightWave AI, its members, officers, employees, contractors, and affiliates from any and all claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising out of Client’s misuse of services, breach of this Agreement, or violation of applicable law.

9. Termination

BrightWave AI may terminate this Agreement immediately in the event of Client’s breach of payment obligations, illegal conduct, or misuse of services. Client may terminate with 30 days’ written notice. Termination does not relieve Client of payment obligations for work already performed.

10. Online Commerce

If purchases are made through our website or third-party payment processors, Client authorizes BrightWave AI and its payment processor to collect personal and billing information. All transactions are subject to the payment processor’s terms and conditions. BrightWave AI bears no responsibility for third-party processing errors.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.

12. Entire Agreement

These Terms constitute the entire agreement between BrightWave AI and Client, superseding any prior agreements, communications, or understandings.

Contact

For questions regarding these Terms, contact us at: [email protected]